FR
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PT-BRYour online store, connected to the entire customer relationship
HOP connects to your e-commerce platform. Orders, customers, products and abandoned carts flow into the CRM, alongside tickets, campaigns and conversations. And your catalog is managed from HOP.
Your platform stays in place. HOP connects to it.
Your store keeps selling. HOP organizes everything around it: customer relationship, marketing, after-sales service.
- Magento 1 and 2
- PrestaShop
- WooCommerce
- Shopify
Several stores, including on different platforms, connect to the same HOP.
From the store to HOP
- Orders
- Customers
- Products
- Abandoned carts
- Contact forms
From HOP to the store
- Product catalog
For platforms that support it, synchronization happens in real time.
The whole order on a single page
The customer, their products, their payment, their delivery and their customer service requests: your teams have the answer without opening the store.
- Customer: contact details, purchase history, segments
- Products ordered, quantities and amounts
- Order and payment status
- Delivery: carrier, tracking number and link provided by the store
- After-sales tickets linked to the order
Your catalog, managed from HOP
Prices, descriptions, stock, images, variants, translations: everything is edited in HOP, and the changes are sent to your store. Your teams work in the same tool as for the rest of the customer relationship, with the same access rights and the same traceability.
- Prices
- Descriptions
- Stock
- Images
- Variants
- Translations
Follow up on abandoned carts, on the right channel
Every abandoned cart flows into HOP and can trigger an automation. You choose the channel, the delay and the message: email, SMS, WhatsApp, or any other channel managed by HOP.
- 01Trigger
A cart is abandoned.
- 02Action
An email is sent with a discount code.
- 03Three days later
If the cart hasn't converted, an SMS offers free delivery.
Scenarios are fully configurable, by your integrator or by your teams.
Discover automationSegments built on what your customers buy
Orders feed HOP's segmentation. Your segments can be configured freely, by your teams or by your integrator, with no limit on their number, and the same customer can belong to several segments. Each one updates automatically and feeds your campaigns.
A few examples
Loyal customers
Customers who order regularly, to whom you can offer early access to your deals.
Reactivation
Customers with no order in six months, to re-engage by email or SMS.
Buyers of a product line
Customers who have bought in a product category, to whom you can present what's new in that line.
Customer service knows the order
A request comes in by email, WhatsApp or through the store's contact form: the ticket is linked to the customer and their order. The agent sees the products, the payment and the delivery tracking without switching tools.
Discover the HelpdeskYour e-commerce metrics, alongside everything else
Orders, revenue, average basket, best-selling products, top customers: your dashboards are built around what you need to see.
Connect your store to the entire customer relationship
A HOP certified integrator connects your platform and configures your scenarios.
Request a demoDeployment by a certified integrator · Hosting with European providers, EU regions